Privacy policy
We are Stellar Divers Limited, a company registered in England and Wales under registration number 8529896. Our registered office is at 25 West Bank, Saxilby, Lincoln, LN1 2LU. The Hub is at 4 Stirlin Court, Saxilby Enterprise Park, Saxilby, Lincoln, LN1 2LR and we conduct our pool session at Yarborough Leisure Centre, Riseholme Road, Lincoln, LN1 3SP.
Our Data Protection Officer is Simon Hotchkin & our registration number with the Information Commissioners office is: ZA030474
Please contact us if you have any questions about how we use personal data on 01522 703116 or simon@stellardivers.co.uk. We review our policy every year or sooner if regulations change or if we change our data handling processes. We are committed to ensuring that your privacy is protected and to developing suitable technology to provide you with a safe online experience. This privacy policy sets out our responsibilities under The General Data Protection Regulation 2016 (GDPR) and other applicable laws in England and Wales relating to the processing and security of personal information.
This policy also explains how we use and secure your personal information when using this website or when we are processing screening checks for you.
Why do we collect Personal Information?
We collect personal data for the purpose of carrying out scuba diving training and organising dive trips. Processing of data from our clients will be to fulfil our contractual obligations and to organise and book travel and accommodation.
What Personal Information do we collect?
From our Clients:
Contact information – Contact name, job title, address, phone number/mobile number/email address. If you are travelling abroad with us we will also collect your passport and dive insurance details.
From Visitors to our website:
When someone visits www.stellardivers.co.uk we use a third-party service, Google Analytics, to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site. This information is only processed in a way which does not identify anyone. We do not make, and do not allow Google to make, any attempt to find out the identities of those visiting our website. If we do want to collect personally identifiable information through our website, we will be up front about this. We will make it clear when we collect personal information and will explain what we intend to do with it. If you use our contact form, we will collect your name and email address so we can respond to your request for information.
From callers:
If you ring us we will collect your name, email address and contact number so we can respond to your enquiry.
Who will we share your Personal Information with and why?
We will only share your personal data with a third party if we have your consent to do so, if it is necessary to fulfil contractual obligations to you, or if we are obliged to do so by law (e.g. Police investigation).
Below are the data processors we use during the screening process:
PADI
We are a PADI Dive Centre so will pass your details to PADI for the purposes of processing your certification at the end of your dive course.
Here is a link to their Privacy Notice.
Blue O Two
We organise dive trips through Blue O Two and if you book a trip with us using this tour operator we will share your details with them for the purpose of processing the booking.
Here is a link to their Privacy Notice.
http://www.blueotwo.com/Privacy-policy
Philippine Dive Holidays Limited
We organise dive trips through Philippine Dive Holidays Limited and if you book a trip with us using this tour operator we will share your details with them for the purpose of processing the booking.
Here is a link to their Privacy Notice (TBA).
Universal Transaction Processing Merchant Services Limited
We process card payments through Universal Transaction Processing Merchant Services Limited. We do not store any card details.
Here is a link to their Privacy Notice.
Marketing and the use of your Personal Information
We will only market services and products to you if we have your consent and at any time you can contact us and withdraw that consent and we will update our records accordingly.
Accuracy of your Personal Information
We work hard to make sure the data we hold is accurate, if you believe that the data we hold may be inaccurate then please contact us and we will correct any inaccuracies.
Your rights
Under the General Data Protection Regulations 2018, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here – https://ico.org.uk/for-the-public/is-my-information-being-handled-correctly/
Complaints or queries
We try to meet the highest standards when collecting and using personal information. For this reason, we take any complaints we receive about this very seriously. We encourage people to bring it to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures. This privacy policy was drafted with brevity and clarity in mind. It does not provide exhaustive detail of all aspects of our collection and use of personal information. However, we are happy to provide any additional information or explanation needed. Any requests for this should be sent to the address below. If you want to make a complaint about the way we have processed your personal information, you can contact the ICO, the statutory body which oversees data protection law – www.ico.org.uk/concerns.
Access to Personal Information
We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if we hold any personal information by making a ‘subject access request’ under the General Data Protection Regulations 2018. If we do hold information about you we will: give you a description of it; tell you why we are holding it; tell you who it could be disclosed to; and let you have a copy of the information in an intelligible form. To make a request for any personal information call us on 01522 703116, email simon@stellardivers.co.uk or write to us: 25 West Bank, Saxilby, Lincoln, LN1 2LU. If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
Cookies
We do not use Cookies on our web pages.
Security of your Personal Information
Security of the information we hold is paramount. All data is held on a secure database and access is password controlled. Any systems that process credit card data are PCI-DSS Certified and subject to strict auditing procedures.
Links to other websites
This privacy policy does not cover all the links within our website linking to other websites. We encourage you to read the privacy statements on the other websites you visit.
Changes to this privacy policy
We keep our privacy policy under regular review. This privacy notice was last updated on 18th November 2020.
How to contact us
If you want to request information about our privacy notice you can call us 01522 703116, email us or write to: Stellar Divers – 4 Stirlin Court, Saxilby Enterprise Park, Saxilby, Lincoln LN1 2LR.