(1) Deposits 

Deposits are paid to secure a place on a trip or event run by Stellar Divers Limited.  A place on an event or trip is not secured until the deposit funds are accepted by our payment partner Stripe/DNA or if paying via bacs when the funds clear into Stellar Divers Limited bank account.

(2) Interim & Final Payments 

Stellar Divers Limited will issue a payment schedule for any trip/event & will remind you of any payments required.

If any interim or final payment is missed for whatever reason your trip/event is at risk. 

(3) Cancellations 

We understand that circumstances may arise which may necessitate the cancelling of your trip. The deposit is non refundable, however any interim or final payments made may be whole or part refundable. 

It is the intention of Stellar Divers Limited to never lose a customer; therefore every effort will be made to understand your cancellation reasons and facilitate a mutually satisfactory solution.

In the unlikely event that Stellar Divers Limited cancels an event/trip that you have paid for in full then Stellar Divers will issue you a full refund of monies paid. 

This policy does not affect any statutory rights you may have (such as consumer rights under the Consumer Protection (Distance Selling) Regulations 2000)

(4) Notification Policy

Please notify us if you require to cancel a trip/event by e-mailing us, or in writing to our office address, giving sufficient information to identify you, the situation and any relevant information.

(5) Refund Policy

Once we have accepted the your cancellation then any monies owing will be paid within 30 days, providing that all relevant conditions within provisions 1, 2 & 3 above have been met.

Stellar Divers Limited reserves the right to choose the method by which the refund is paid.